Frequently Asked Questions (FAQ) page
QUESTIONS & ANSWERS
Welcome to our FAQ page! We've put together answers to some of our most commonly asked questions to help you navigate through your shopping experience with ease. If you have a query that's not covered here, please feel free to reach out to our customer support team.
Collapsible content
Q: How do I place an order on your website?
A: Ordering is easy! Just follow these simple steps:
Browse our product categories and select your item.
Choose the desired size, color, and quantity.
Click 'Add to Cart', and then proceed to 'Checkout'.
Fill in your shipping information and proceed to payment.
Once your payment is successful, you'll receive an order confirmation email.
Q: What payment options do you accept?
A: We accept a variety of payment methods including credit/debit cards, PayPal, and other secure online payment services. All transactions are encrypted for your security.
Q: How can I check if an item is in stock?
A: On each product page, the stock availability is displayed. If an item is out of stock, you will see a notification on the product's page.
Q: What are your shipping costs and delivery times?
A: Shipping costs vary depending on your location and chosen delivery method. Delivery times are estimated at checkout. Typically, orders are processed and shipped within 2-3 business days.
Q: Where can I find product details?
A: Product specifications such as size, material, care instructions, and other details are available on each product page beneath the product descriptions.
Q: What is your policy on returns and exchanges?
A: We accept returns and exchanges within 30 days of purchase. Items must be in their original condition. For the complete policy, please visit our Returns & Exchanges page.
Q: How can I track my order?
A: Once your order is shipped, we will email you a tracking number. You can use this number on our website to check the current status of your delivery.
Q: How do I contact customer support?
A: For any inquiries, you can reach our support team via live chat on our website, email us at our contact page.
Q: How can I find out about promotions and discounts?
A: Sign up for our newsletter, follow us on social media, or keep an eye on our website's homepage for the latest deals and exclusive offers.
Q: I'm having trouble logging into my account, what should I do?
A: Click on the 'Forgot Password' link on the login page to reset your password. If you're still having trouble, please contact customer support for assistance.
Q: Do the sizes for shirts and hoodies run true to size?
A: Yes, our sizing is standard. Please refer to our size chart for detailed measurements to ensure a perfect fit.
Q: Can I wash my hat or beanie?
A: Yes, but we recommend hand washing to maintain the shape and quality. Check the care label for detailed instructions.
Q: Are stickers waterproof?
A: Our stickers are water-resistant, making them perfect for a variety of uses. However, prolonged exposure to water may affect their longevity.